Ordering & Payment Information

Q: How can I place an order?

A: Through our convenient online Roostore. If you have any questions about using the online store, please email us at order@retro-roost.com. Sorry, but we currently do not accept email, phone, fax or international orders.

Q: Is your online ordering secure?

A: Our online ordering features VeriSign, an SSL secure connection during the transaction keeping your information secure and private.

Q: How can I pay for my order?

A: Retro Roost® accepts Visa, MasterCard or Discover. US Funds only please. Please note that the charge on your statement will appear as "ESNA Studios, LLC," the

company that owns the Retro Roost® brand.

Q: Do you charge sales tax?

A: Ohio residents will be charged 6.5% Ohio sales tax.

Q: Do you confirm my order?

A: Yes, after you place your order and we process it, we'll send you an Order Confirmation email. When your order has shipped, we'll send you a Shipping Confirmation email.

Q: Can I buy gift certificates?

A: Sorry, not yet, but hopefully soon.

Q: Why are you out of stock of an item?

A: Some items are produced as limited editions and we have limited quantities available for sale.

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